Question 1

Only house key gone. What happens now?

Accepted Answer

Say that on the phone. The tech opens the door, then rekeys the lock or puts in a new cylinder and cuts keys right there. You end up with keys either way.

Question 2

Do you rekey, or only replace?

Accepted Answer

In most cases yes. Rekeying leaves the lock in place and changes which key works it, the normal choice after moving in or losing a key. Replacing makes sense when the hardware is damaged or worn, and rarely otherwise.

Question 3

A piece of key is inside the cylinder. Is the lock finished?

Accepted Answer

Not usually. Most snapped keys are removed and a fresh key cut on the spot. Leave it exactly as it is until the technician arrives.

Question 4

How fast can someone get to me in West Palm Beach?

Accepted Answer

The dispatcher gives you a window and the technician calls before setting off. Arrival depends on where you're and the traffic, so you get an honest window from the dispatcher instead of a figure invented for a web page.

Question 5

Which documents prove the place is mine?

Accepted Answer

Yes, and you should expect to. Before anything is opened, the technician checks photo ID and a link to the address. If nobody asks, that is a warning sign rather than good service.

Question 6

Is the line open after hours?

Accepted Answer

Yes. Bridgeway Mobile Locksmith runs around the clock, including weekends and public holidays. A lockout does not wait for the morning, and neither do we.

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